Track an order
Review the latest available shipment progress and follow your parcel as it moves toward delivery.
Nuvopet assistance
Order Support
Get clear guidance for tracking, delivery questions, order details, product concerns, returns, exchanges, and smart-pet products that need attention after purchase.
24/7
Order support
Shipping
Free on every product
Delivery
3–5 calendar days
Returns
Free within 30 days
Support
Available 24/7
Support center
Choose the right order path
Start with the issue that most closely matches your order. The sections below explain the next practical step without making you search through unrelated information.
Review delivery timing
Standard order delivery is 3–5 calendar days with free shipping on all Nuvopet products.
Correct order details
If information associated with your order needs attention, request support as early as possible before fulfillment progresses.
Report an arrival issue
If a parcel or product needs attention after delivery, keep the packaging, accessories, and order details together.
Arrange a return
Free returns and exchanges are available within 30 days, with support available to guide the process.
Get product guidance
Find the right support path for connected trackers, cameras, feeders, fountains, sensors, training devices, and other smart-pet products.
Order details
Check information early
Reviewing your order information soon after checkout gives you the best opportunity to spot anything that needs attention before the order advances further.
Confirm the delivery address
Review the street, apartment or unit details, city, state, and ZIP code associated with the order.
Review the product selection
Check the product, quantity, and any applicable size, model, or configuration shown in your order details.
Keep your confirmation
Retain the order confirmation and related details so the purchase can be referenced quickly if assistance is needed.
Request help promptly
If something appears incorrect, reach support as early as possible so the available options can be reviewed.
Order issues
Prepare the details that matter
Clear order information makes it easier to understand what happened and determine the appropriate next step.
Delivery question
Keep your order information and latest tracking status available when asking about shipment progress.
Package concern
Keep the parcel, protective materials, product box, and included contents together if the delivery needs review.
Product concern
Note the specific product, what you observed, and any relevant setup, power, connection, or physical condition details.
Return or exchange
Keep the product, accessories, cables, mounts, attachments, and packaging together while your return or exchange is being arranged.
Shipment progress
Track your Nuvopet order
Use the Nuvopet tracking page to review the latest available shipment information and follow your parcel through the delivery journey.
Connected monitoring
Review delivery before setup
When a connected product arrives, check the package and included components before pairing, charging, installation, or adding the device to your daily pet-care routine.
Inspect the parcel
Check the exterior package and product box before discarding any delivery materials.
Confirm included parts
Look for charging cables, adapters, mounts, tags, straps, bowls, trays, sensors, or other listed accessories.
Check device condition
Review the product itself before powering it on or beginning app, network, boundary, or schedule configuration.
Keep packaging nearby
Hold on to the packaging while confirming the product is suitable for your pet, home, and intended setup.
Product order support
Identify the product family
Product-specific order questions are easier to address when you identify the category and keep the included components together.
Wearables & identity
- GPS Collars
- Bluetooth Trackers
- QR & NFC Tags
Monitoring & access
- Pet Cameras
- Sensors & Alerts
- Electronic Pet Doors
Feeding & hygiene
- Automatic Feeders
- Water Fountains
- Self-Cleaning Boxes
Health & comfort
- Activity Trackers
- Pet Scales & Vital Sensors
- Climate Controllers
Behavior & boundaries
- Remote Trainers
- Bark Deterrents
- Wireless Fences
Post-purchase options
Know the support standards
Nuvopet combines clear delivery expectations with a 30-day return and exchange window so you have practical options when an order or product requires attention.
Free shipping
Shipping is free across all Nuvopet products.
Standard delivery
Orders are delivered within the standard 3–5 calendar day delivery timeframe.
Returns and exchanges
Free returns and exchanges are available within 30 days.
Continuous assistance
Customer support is available 24/7 for order and product-related questions.
Support beyond checkout
From shipment tracking to delivery questions, returns, exchanges, and connected-device concerns, Nuvopet support remains available throughout the order journey.
Wearable orders
Keep tracker accessories together
GPS collars, Bluetooth trackers, QR and NFC tags, activity trackers, remote trainers, and boundary products can include straps, clips, charging components, receivers, or other accessories that should stay with the main product when an order needs review.
Identify the model
Confirm the exact tracker, collar, tag, training device, or boundary product associated with the order.
Keep charging parts
Retain charging cables, docks, adapters, receivers, or battery-related accessories supplied with the product.
Note the observed issue
Describe whether the concern involves fit, charging, connection, tracking, alerts, pairing, range, or physical condition.
Order questions
Quick support answers
Essential information for common order, delivery, tracking, product, return, and exchange questions.
How long does delivery take?
Standard Nuvopet order delivery is 3–5 calendar days.
Does Nuvopet charge for shipping?
No. Nuvopet provides free shipping on all products.
Where can I check shipment progress?
Use the Track Your Order page above to review the latest available tracking information.
What should I keep if an order has an issue?
Keep your order information, shipping materials, product packaging, main item, and included accessories together until the issue is resolved.
Can I return or exchange my product?
Free returns and exchanges are available within 30 days.
Can I get help with a connected product?
Yes. Support is available for questions involving smart-pet trackers, cameras, feeders, fountains, sensors, wellness devices, climate controls, training products, and wireless boundaries.
When is customer support available?
Nuvopet customer support is available 24/7.
Order assistance
Need help with your order?
Nuvopet support is available 24/7 for order details, tracking, delivery, product concerns, returns, exchanges, and post-purchase assistance.