Order confirmed
Your order details are recorded after checkout so preparation can begin.
Nuvopet delivery
Shipping & Delivery
A clear, dependable delivery experience from checkout to your door, with free shipping on every Nuvopet product and standard delivery in 3–5 calendar days.
3–5
Calendar days
Shipping cost
Free on all products
Standard delivery
3–5 calendar days
Customer support
Available 24/7
Returns & exchanges
Free within 30 days
Order journey
From checkout to your door
Your order moves through a simple sequence designed to keep the delivery process easy to understand from the moment your purchase is confirmed.
Prepared carefully
Products are readied for shipment with attention to packaging, included components, and safe transit.
Tracking begins
Once shipment tracking becomes available, you can follow the latest delivery progress online.
Delivered home
Standard delivery is expected within 3–5 calendar days under the regular Nuvopet delivery timetable.
Before dispatch
Preparation starts with accuracy
Before your Nuvopet order begins its journey, the delivery details attached to the purchase should be complete and accurate. Reviewing this information early helps keep the process moving smoothly.
Review the delivery address
Check the street, unit or apartment details, city, state, and ZIP code entered during checkout.
Keep confirmation details
Retain your order confirmation so you can reference the purchase if you need assistance later.
Watch for tracking progress
Once shipping activity is available, use the tracking page to monitor the latest movement of your parcel.
Prepare for connected devices
If your order contains a smart product, keep your Wi-Fi, Bluetooth, phone, or setup environment ready for arrival.
Delivery expectations
Know the standard before arrival
Nuvopet keeps the shipping promise simple: free shipping across the catalog and a standard order delivery timeframe of 3–5 calendar days.
Free shipping
No shipping charge is added to Nuvopet products under the standard store shipping policy.
3–5 calendar days
Standard order delivery is expected within three to five calendar days.
Tracking visibility
Use the Nuvopet order tracking page whenever tracking information is available for your shipment.
24/7 support
If your order requires attention, customer support is available around the clock.
Smart-pet deliveries
Prepare before your product arrives
A little preparation makes first-day setup easier, especially for connected pet cameras, trackers, feeders, fountains, sensors, electronic doors, activity devices, climate controls, and training equipment.
Choose the setup location
Decide where cameras, feeders, fountains, doors, sensors, or climate devices will be positioned before unpacking.
Check power access
Identify the appropriate outlet, charging position, or battery requirements for the product category.
Prepare connectivity
For products that use Wi-Fi or Bluetooth, have the relevant mobile device and network information ready.
Keep your pet comfortable
Introduce new devices gradually so monitoring, feeding, access, wellness, or training tools can become part of a familiar routine.
Live order progress
Track your Nuvopet order
Use the order tracking page to review the latest available shipment information and follow your parcel as it moves toward delivery.
After delivery
Check the package before setup
Before putting a new smart-pet product into daily use, take a moment to confirm the parcel, included components, and visible condition of the item.
Check the parcel for obvious damage before discarding shipping materials.
Review accessories, cables, adapters, mounting pieces, tags, or other included components.
Inspect the main product before charging, installation, pairing, or first use.
Nuvopet offers free returns and exchanges within 30 days.
Shipping questions
Quick delivery answers
Essential information for the most common questions around Nuvopet shipping, delivery, tracking, and post-delivery support.
How much does shipping cost?
Nuvopet provides free shipping on all products.
How long does standard delivery take?
Standard order delivery is 3–5 calendar days.
Where can I track my order?
Use the Nuvopet Track Your Order page linked above to review the latest available shipment progress.
What should I do when my package arrives?
Inspect the parcel, confirm the included components, and check the product condition before installation, pairing, charging, or use.
Can I return or exchange an order?
Free returns and exchanges are available within 30 days.
Is support available if I need delivery help?
Yes. Nuvopet customer support is available 24/7 for order and delivery assistance.
Delivery support
Need help with an order?
Nuvopet support is available 24/7 for questions about shipping, tracking, delivery, returns, exchanges, or an order that needs attention.