Nuvopet does not add a standard shipping charge to product orders.
Clear delivery from checkout to arrival
Shipping Policy
Nuvopet provides free shipping on all products with a standard delivery time of 3–5 calendar days. This policy explains how orders move from confirmation to delivery, how tracking works, what can affect timing, and what to do when a shipment needs attention.
Effective October 3, 2026
Every delivery begins with the product chosen for your pet's routine.Automatic feeders
Our standard order delivery time is 3–5 calendar days, subject to the circumstances described in this policy.
Use Nuvopet's order-tracking page to review available shipment progress after tracking information becomes active.
Support remains available for order status, delivery questions, address issues, missing packages, and damaged shipments.
The delivery journey
Five stages from order to arrival
Shipping is easiest to understand as a sequence. Each stage has a different purpose, from confirming the information submitted at checkout to handing the package over for final delivery.
Order confirmation
Your order information is recorded after checkout so the product, delivery details, and payment status can be matched to the purchase.
Order preparation
The order moves into preparation. Product identity, included components, and shipment information are organized for dispatch.
Carrier handoff
Once dispatched, the package enters the carrier network. Tracking information may take time to begin showing movement after the initial shipment record is created.
In-transit movement
The carrier moves the package through its network toward the delivery area. Scans may appear at different intervals depending on the route and carrier system.
Final delivery
The carrier completes the final delivery attempt using the address provided with the order. Review tracking promptly if a delivery scan appears but the package cannot be located.
Delivery expectations
3–5 calendar days is the standard timeframe
Nuvopet's standard order delivery time is 3–5 calendar days. Delivery timing can still be affected by circumstances outside normal processing, including carrier operations, address issues, weather, service interruptions, security reviews, or other events beyond reasonable control.
3–5 calendar days
This is the normal delivery timeframe communicated for Nuvopet orders.
Accuracy matters
An incomplete, incorrect, inaccessible, or undeliverable address can delay a package or cause it to be returned by the carrier.
Transit scans can vary
Tracking events are generated by the carrier and may not appear at every physical movement point along the route.
Unexpected delays can occur
Severe weather, transportation interruptions, high-volume periods, local access restrictions, or other unusual events may extend delivery.
Wearables travel with small components that should arrive together.GPS & tracking
Product preparation
Smart-pet orders can include multiple components
A connected product may arrive with accessories that are essential to setup. Depending on the item, that can include charging cables, adapters, tags, sensors, mounting parts, bowls, trays, filters, collars, receivers, transmitters, or other components.
01
Keep all included pieces together
When opening the package, set smaller accessories aside in one place so they are not accidentally discarded with protective packaging.
02
Inspect before permanent installation
For pet doors, boundary systems, sensors, cameras, and mounted products, confirm that the correct item and expected components are present before making permanent changes to the installation area.
03
Charge or power only as instructed
Use the included or manufacturer-approved power method and follow product instructions before activating connected features.
04
Keep packaging during initial inspection
Holding onto the original packaging briefly can make it easier to identify shipment damage, missing components, or an incorrect product.
Order tracking
Follow shipment progress in one place
After tracking information becomes available, use the Nuvopet tracking page to review the latest shipment events. Carrier data may update in stages, so a newly created tracking record may not immediately show movement.
Track Your Order
Enter the information requested on the tracking page to review available shipment progress. Tracking is most useful after the carrier has received or scanned the shipment.
Open order trackingBefore dispatchOrder preparation may still be underway.
Label createdThe carrier record may exist before the first movement scan.
In transitShipment events appear as carrier scans are recorded.
DeliveredCheck the delivery area promptly if the package is not visible.
Preparing the home
Use transit time to get the setup area ready
Some Nuvopet products are easier to introduce when the intended location is ready before delivery. Planning the space first can make setup more deliberate and reduce unnecessary movement after the product arrives.
A
Electronic pet doors
Review the intended door, wall, or access area and the product's installation requirements before making any cut or permanent alteration.
B
Sensors and cameras
Choose a location with the appropriate view, power access, connectivity, and stable mounting surface for the device.
C
Feeders, fountains, and litter systems
Prepare a stable, accessible area that allows cleaning, refilling, power access, and enough room for the pet to approach comfortably.
Always follow the manufacturer instructions supplied with the specific product. Dimensions, electrical requirements, connectivity, and installation methods can differ across devices.
Prepare access areas before installing a connected pet door.Electronic pet doors
Inspect the product before it becomes part of a daily care routine.Water care
Delivery day
Check the package before setup begins
A quick inspection after delivery can make missing, damaged, or incorrect items easier to identify before packaging is discarded or the product is installed, filled, paired, or introduced to a pet.
01
Look at the outer package
Check for significant crushing, punctures, moisture, opened seals, or other visible transit damage before discarding shipping materials.
02
Confirm the correct product
Verify the item against your order before permanent installation, account pairing, or other changes that may make a correction more difficult.
03
Check included components
Compare the contents with the product information or manufacturer documentation so missing accessories can be identified early.
04
Photograph obvious shipping damage
If the product or package arrives visibly damaged, clear photos can help document the condition before the product is moved, installed, or discarded.
When delivery needs attention
Three situations to review promptly
Tracking and physical delivery can occasionally disagree. Reviewing the shipment details early makes it easier to determine the next practical step.
No movement for longer than expected
Review the most recent tracking event and allow for carrier scan gaps. If the order remains outside the normal delivery timeframe without meaningful progress, support can help review the situation.
Marked delivered but not visible
Check entrances, safe-drop areas, household members, reception points, and nearby delivery locations identified by the carrier before reporting the package as missing.
Package arrives with damage
Keep the product, packaging, and included components together and document visible damage before installation or disposal so the issue can be reviewed accurately.
Connected monitoring after arrival
Set up smart devices only after inspection
Pet cameras and other connected products can involve account creation, Wi-Fi, Bluetooth, permissions, firmware, or third-party applications. Confirm the physical product and included components first, then follow the manufacturer setup sequence.
01
Inspect before pairing
Make sure the device, power components, and mounting accessories are correct and undamaged before connecting the product to an app or account.
02
Use the manufacturer's setup path
Follow the supplied instructions for Wi-Fi, Bluetooth, firmware, camera permissions, notifications, or cloud-service setup.
03
Keep order details until setup is confirmed
Retaining the order information while the device is first configured can make support easier if the product, accessory set, or shipment requires review.
Inspect connected hardware before account pairing and setup.Pet cameras
Shipping questions
Common delivery situations explained
These answers cover the most common shipment questions. Individual carrier events, address issues, or product-specific circumstances may still require direct review.
01How much does shipping cost?+
Nuvopet provides free shipping on all products.
02How long does delivery take?+
The standard order delivery time is 3–5 calendar days. Carrier disruptions, address problems, weather, unusual demand, or other circumstances outside normal processing can occasionally affect timing.
03Why does my tracking show only a label?+
A tracking record can be created before the carrier records the first movement scan. Tracking normally becomes more informative after the shipment is received and scanned within the carrier network.
04Can I track my order online?+
Yes. Use the Nuvopet Track Your Order page to review available shipment information after tracking becomes active.
05What if my address is incorrect?+
Request help as soon as possible. Once a package enters carrier processing, an address change may become limited or unavailable. Nuvopet cannot guarantee that a submitted address can be changed after shipment preparation begins.
06What if the package is marked delivered but missing?+
Check entrances, porches, reception areas, safe-drop locations, household members, and any delivery notes first. If the package still cannot be located, support can help review the available delivery information.
07What if the product arrives damaged?+
Keep the product, packaging, and included components together. Document visible damage before setup or disposal and request support so the situation can be reviewed.
08Do I have return options after delivery?+
Yes. Nuvopet offers free returns and exchanges within 30 days, subject to the applicable return requirements.
Shipping support
Need help with an order in transit?
Nuvopet support is available 24/7 for shipment status, tracking questions, address concerns, delivery delays, damaged packages, missing deliveries, returns, and exchanges.