We collect information needed for orders, service, site operation, communications, fraud prevention, and related business purposes.
Your information, handled with care
Privacy Policy
This Privacy Policy explains how Nuvopet collects, uses, discloses, retains, and protects personal information when you visit our website, place an order, subscribe to updates, request support, or otherwise interact with Nuvopet.
Effective October 3, 2026
Pet cameras combine physical devices with connected digital services.Pet cameras
Information is used to provide products and services, improve the website, communicate with you, and protect transactions.
Depending on where you live, you may have rights to access, correct, delete, or control certain uses of personal information.
We use administrative, technical, and organizational measures designed to help protect personal information.
Policy scope
When this policy applies
This policy applies to personal information processed through the Nuvopet website and our direct interactions with customers, visitors, subscribers, and support users.
Website visits
It applies when you browse pages, use site features, interact with cookies or similar technologies, or otherwise use the website.
Orders and transactions
It applies when you place an order, provide shipping and billing information, receive order updates, request a return or exchange, or seek order support.
Marketing and subscriptions
It applies when you subscribe to email updates, receive promotional communications, interact with promotional offers, or manage communication preferences.
Support interactions
It applies when you communicate with Nuvopet about products, compatibility, delivery, returns, exchanges, setup, or other customer-service questions.
Third-party product services
Some connected pet products may use manufacturer apps, websites, accounts, cloud services, or device platforms. Those third parties may have separate privacy practices that are not controlled by Nuvopet.
Information we collect
A clear view of the data categories
The information available to us depends on how you interact with Nuvopet. Not every category below applies to every visitor or customer.
Information you provide
This may include your name, email address, phone number, shipping address, billing address, order details, account or preference information, support messages, return or exchange requests, and information you choose to send to us.
Transaction information
We may process order numbers, products purchased, prices, discounts, shipping status, return history, refund or exchange information, and transaction-related records. Payment-card details are generally processed by payment providers rather than stored directly by Nuvopet.
Website and device information
We or service providers may receive information such as IP address, browser type, device type, operating system, pages viewed, referring pages, approximate location derived from IP, timestamps, identifiers, and interactions with site features.
Communications and preferences
We may maintain records of email subscriptions, marketing preferences, support communications, customer-service history, feedback, and choices associated with cookies or privacy controls.
How information is used
We use data to operate the Nuvopet experience
Personal information may be used when reasonably necessary to fulfill orders, support customers, operate and improve the website, communicate with you, prevent misuse, comply with legal obligations, and support related business activities.
Fulfill purchases
Process transactions, coordinate shipping, send order updates, support delivery, and administer returns, exchanges, refunds, and related requests.
Provide support
Respond to questions about products, compatibility, setup, delivery, warranty-related concerns, order status, returns, and exchanges.
Improve the website
Understand site performance, diagnose technical issues, evaluate navigation and engagement, and improve content, merchandising, and usability.
Protect transactions
Detect, investigate, or help prevent fraud, security incidents, abuse, unauthorized activity, policy violations, or other harmful conduct.
Send relevant messages
Provide service communications and, where permitted, marketing messages, product updates, promotions, and subscriber offers.
Meet obligations
Maintain records, respond to lawful requests, enforce applicable terms, resolve disputes, and comply with legal or regulatory requirements.
Understand performance
Measure traffic, conversions, product interest, campaign performance, and other aggregated or usage-based indicators.
Make content more useful
Where permitted, use preferences or interactions to organize content, offers, recommendations, or communications in a more relevant way.
Automatic feeders may connect to manufacturer apps and cloud services.Automatic feeders
Connected-device privacy
Product apps may have separate practices
Some Nuvopet products may connect to a manufacturer's application, cloud service, account system, wireless network, or other third-party platform. Information collected through those services may be handled directly by the manufacturer or platform provider under its own privacy policy.
01
Review manufacturer permissions
Before enabling camera access, location, notifications, microphone access, Bluetooth, Wi-Fi, or other device permissions, review the settings and privacy information provided by the applicable product service.
02
Separate accounts may be required
A product manufacturer may require its own account or application to activate connected features. Those accounts are separate from your direct interaction with Nuvopet.
03
Control permissions at the device level
Your phone, browser, home network, or manufacturer app may provide controls for notifications, location, camera, microphone, Bluetooth, and related permissions.
Nuvopet does not control the privacy practices of independent manufacturer apps, device clouds, or other third-party services. Review their policies before using those services.
Sharing and disclosure
When information may be disclosed
We may disclose personal information to service providers and other parties when reasonably necessary to operate the website, fulfill orders, support customers, protect the business, or comply with law.
Commerce and technology providers
We may use website hosting, commerce, analytics, security, customer-service, communications, storage, and related technology providers to support site operations.
Payment providers
Payment and transaction providers may process payment credentials, fraud signals, billing information, and other data necessary to authorize or complete a transaction.
Shipping and fulfillment providers
Order information such as your name, delivery address, phone number, order contents, and shipment details may be shared as needed to prepare, transport, track, and deliver orders.
Analytics and advertising providers
We may use analytics, measurement, or advertising services that receive browser, device, cookie, usage, or campaign information. Certain disclosures may be treated as a “sale” or “sharing” under some U.S. privacy laws even when no money is exchanged.
Professional and legal parties
Information may be disclosed to professional advisers, insurers, auditors, legal authorities, or other appropriate parties when needed to protect rights, investigate misuse, respond to lawful requests, or meet legal obligations.
Business transactions
If Nuvopet is involved in a merger, financing, reorganization, acquisition, sale, or transfer of business assets, personal information may be disclosed or transferred as part of that transaction subject to applicable law.
Location and access products
Privacy can extend beyond the website
GPS collars, Bluetooth trackers, QR and NFC tags, electronic pet doors, and related connected products may generate or use device-level information through manufacturer services. Nuvopet's website policy does not replace the privacy terms that apply to those independent services.
A
Location features
If a manufacturer service uses GPS or device location, review how precise location is collected, retained, shared, and controlled within that service.
B
Access and household data
Connected doors and sensors may create activity records or alerts. Review manufacturer settings to understand what information is stored and who can access it.
C
QR and NFC visibility
Information intentionally placed on a scannable pet tag may be accessible to anyone who scans it. Only publish information you are comfortable making available through that tag.
Electronic access products can create connected household activity data.Electronic pet doors
Your privacy rights
You may have choices under applicable law
Privacy rights differ by jurisdiction. Subject to applicable law and verification requirements, some people may have one or more of the rights below.
Request information
You may have the right to request confirmation of whether personal information is processed and to receive access to certain information about that processing.
Correct inaccuracies
You may have the right to ask that inaccurate personal information be corrected, subject to appropriate verification.
Request deletion
You may have the right to request deletion of certain personal information, subject to legal, security, transaction, recordkeeping, and other permitted exceptions.
Receive a copy
Where required by law, you may be able to request a portable copy of certain personal information you provided or that is maintained about you.
Control certain processing
Depending on your location, you may have rights to opt out of certain targeted advertising, profiling, or disclosures treated as a sale or sharing of personal information.
Appeal a decision
Where required by law, you may have a right to appeal a decision we make about a privacy-rights request.
We may need to verify your identity before completing a privacy request. Authorized agents may be permitted to submit requests where applicable law allows, subject to appropriate authorization and verification.
GPS and smart collars can rely on location and account-based services.GPS collars
Security and retention
We protect information with reasonable safeguards
No website or data-storage system can guarantee absolute security. Nuvopet uses reasonable administrative, technical, and organizational measures designed to reduce unauthorized access, misuse, loss, alteration, or disclosure of personal information.
Retention follows purpose and obligation
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including transactions, customer support, fraud prevention, accounting, dispute resolution, and legal obligations.
Records may have different timelines
Order, tax, payment, support, analytics, marketing, security, and legal records may be retained for different periods depending on business need and applicable requirements.
De-identified data may be retained
Information that has been aggregated or de-identified so that it is no longer reasonably linked to an individual may be maintained for analytics, planning, security, or other legitimate purposes.
You can help protect your information
Use secure devices and networks, protect account credentials used with third-party product apps, and avoid sending unnecessary sensitive information through ordinary support messages.
Children's privacy
The Nuvopet website is not directed to children under 13, and we do not knowingly seek to collect personal information from children under 13. If we learn that such information was collected inappropriately, we will take reasonable steps to address it.
Processing locations
Nuvopet and service providers may process information in the United States and other locations where service providers operate. Privacy protections and legal requirements may differ across jurisdictions.
Policy changes
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal requirements, or business operations. The effective date shown at the top identifies the current version.
Privacy requests
Questions about your personal information?
To ask a privacy question or submit an applicable privacy-rights request, use the Nuvopet contact page. Please provide enough information for us to understand the request and, when necessary, verify your identity.