Review your order
Identify the product you want to return or exchange and keep the relevant order information available.
Nuvopet care
Returns & Exchanges
Shop with confidence knowing eligible Nuvopet purchases can be returned or exchanged free within 30 days, with 24/7 support available whenever you need guidance.
30
Day return window
Return window
Within 30 days
Return cost
Free returns
Exchanges
Free exchanges
Customer support
Available 24/7
Return journey
A clear four-step process
Keep your order details, product, accessories, and packaging together while your return or exchange is being arranged.
Prepare the product
Gather the main device, included accessories, cables, mounting pieces, documentation, and original packaging when available.
Request assistance
Share the order and product details with Nuvopet support so the correct return or exchange path can be arranged.
Complete the return
Follow the provided return instructions and keep any shipment or return reference until the process is complete.
Before returning
Keep every component together
Smart-pet products often include more than the main device. Keeping the full set together makes it easier to identify the product and review the return or exchange accurately.
Main product
Keep the primary device, collar, feeder, camera, fountain, sensor, door unit, scale, controller, or training product together.
Power accessories
Include supplied charging cables, adapters, power components, or battery-related accessories that came with the product.
Mounting parts
Gather brackets, clips, straps, tags, attachments, hardware, or other installation pieces included with the item.
Packaging
Keep the original box and protective packaging available while deciding whether the product is right for your pet and home.
Product condition
Prepare the item carefully
Before sending a smart-pet product back, take a few practical steps to protect your information, preserve included components, and make the return easier to review.
Clean the product
Remove normal pet hair, food residue, water residue, litter dust, or surface debris where appropriate before packing the item.
Protect moving parts
Secure lids, bowls, doors, trays, dispensers, detachable sensors, and other components so they are protected during transit.
Remove personal settings
Where the product supports an account, app, network, pet profile, saved schedule, or location setting, disconnect your personal configuration before return.
Pack components safely
Use protective packaging to keep the main product and its accessories separated from impacts during the return journey.
Connected products
Disconnect smart devices safely
Connected pet products can store network settings, device pairings, schedules, alerts, pet profiles, or account associations. Before returning one, separate the device from your personal setup wherever the product allows.
Remove the product from its connected account or companion app when that option is available.
Disconnect saved Wi-Fi or Bluetooth connections and remove any location-specific configuration.
Remove feeding schedules, climate routines, alert rules, access timing, or other saved automation where possible.
Remove saved pet names, measurements, activity information, or other profile details if the device stores them.
Exchange option
Choose the better fit
If a different suitable product is needed, Nuvopet offers free exchanges within 30 days. This can be helpful when your pet, home setup, device requirements, sizing, or intended use calls for another option.
Check compatibility
Review dimensions, connectivity, power requirements, pet size, installation environment, and intended use before selecting another product.
Compare the use case
Consider whether tracking, monitoring, feeding, hydration, wellness, climate, training, or containment is the primary need.
Keep the original complete
Keep the original product and its included components together while the exchange is being arranged.
Free exchanges
Available within the 30-day return and exchange window for Nuvopet orders.
Product guidance
Prepare each category correctly
Different product families include different accessories, connected settings, and physical components, so preparing the full product set is important.
Wearables & identity
- GPS Collars
- Bluetooth Trackers
- QR & NFC Tags
Monitoring & access
- Pet Cameras
- Sensors & Alerts
- Electronic Pet Doors
Feeding & hygiene
- Automatic Feeders
- Water Fountains
- Self-Cleaning Boxes
Health & comfort
- Activity Trackers
- Pet Scales & Vital Sensors
- Climate Controllers
Behavior & boundaries
- Remote Trainers
- Bark Deterrents
- Wireless Fences
Automated care
Return clean care products
Products used around food, water, litter, or daily pet-care routines deserve extra attention before packing. Clean removable components and make sure no food, water, litter material, or loose residue remains inside.
Empty consumable contents
Remove food, water, litter, treats, or other loose materials before packing automated-care equipment.
Dry wet components
Allow fountain reservoirs, bowls, filters, trays, and washable parts to dry before placing them in packaging.
Secure removable pieces
Pack detachable bowls, lids, trays, filters, and internal components so they do not move freely in transit.
Return questions
Quick return answers
Essential guidance for returns, exchanges, smart-device preparation, product components, and support.
How long is the return window?
Nuvopet offers free returns and exchanges within 30 days.
Do returns have a return fee?
Returns are free within the 30-day return window.
Can I exchange a product instead?
Yes. Nuvopet offers free exchanges within 30 days.
Should I include product accessories?
Keep the product and its included accessories, cables, adapters, mounting parts, attachments, and packaging together while arranging the return.
What should I do with connected settings?
Where supported, unlink the device from personal accounts, Wi-Fi, Bluetooth, pet profiles, schedules, alerts, and other saved configuration before return.
Should I mail a return to the business address?
Use the return instructions provided for your specific order rather than sending a product to an address without confirmed return directions.
Can support help with my return?
Yes. Nuvopet customer support is available 24/7 for return and exchange assistance.
Return support
Ready to arrange a return?
Nuvopet support is available 24/7 to help with return instructions, exchanges, product preparation, order details, or questions about your 30-day return window.