Orders remain subject to availability, payment authorization, fraud review, and our right to correct genuine pricing or listing errors.
Terms for using Nuvopet
Terms of Service
These Terms of Service govern your use of the Nuvopet website and your purchase or use of products and services offered through it. By accessing the website, placing an order, or otherwise using Nuvopet, you agree to these Terms to the extent permitted by applicable law.
Effective October 3, 2026
Clear terms should support a confident connected-care experience.GPS collars
Nuvopet provides free shipping on all products with a standard delivery target of 3–5 calendar days.
Eligible products may be returned or exchanged free within 30 days subject to the applicable return requirements.
Customer support is available around the clock for order, product, delivery, setup, return, and exchange questions.
Agreement framework
What you agree to when using Nuvopet
These Terms create the framework for website use, purchasing, product information, support, promotions, connected-product responsibilities, and other interactions with Nuvopet.
Eligibility and lawful use
You may use the website only for lawful purposes. If you place an order, you represent that you have legal capacity to enter the transaction or are acting with authorization from a person or organization that does.
Accurate information
You agree to provide current, complete, and accurate information when ordering, requesting support, submitting a return or exchange, or using any optional account or preference feature.
Website availability
We may update, suspend, restrict, or discontinue website features when reasonably necessary for maintenance, security, legal compliance, product changes, or other operational reasons.
Changes to products and content
Product assortments, specifications, availability, imagery, descriptions, promotions, and website content may change. We aim for accuracy but do not guarantee that every display detail is error-free at all times.
Consumer rights remain protected
Nothing in these Terms is intended to exclude or limit rights or remedies that cannot legally be waived under applicable consumer-protection law.
Orders, pricing & payment
Purchase terms should stay straightforward
When you submit an order, you are offering to purchase the selected products under these Terms and the information shown at checkout. We may accept, decline, or cancel an order where reasonably necessary and permitted by law.
Order acceptance
An order is not finally accepted merely because it was submitted. Acceptance may depend on payment authorization, product availability, fraud screening, address verification, and successful order processing.
Pricing and corrections
Prices shown at checkout apply to the transaction unless a clear technical, typographical, or listing error occurred. If a material error affects an order, we may contact you, correct it, or cancel and refund the affected transaction as appropriate.
Payment authorization
You authorize the applicable payment provider to charge the amount shown at checkout. Payment processing may be subject to additional terms and fraud-prevention checks imposed by the payment provider.
Product availability
Products can become unavailable before an order is fully processed. If we cannot fulfill an item, we may cancel the affected portion and issue any applicable refund.
Subscriber savings
After successful email subscription, customers receive an automatic 15% sitewide discount with no discount code required, subject to the offer being active and technically available at the time of purchase.
Selected promotional products
Selected promotional products receive an automatic 20% discount with no discount code required. Product eligibility and promotional availability may change as offers are updated.
Taxes and charges
Applicable taxes or legally required charges may be calculated based on the order, delivery destination, and governing tax rules and will be displayed or processed as required.
Order review
We may request additional information when reasonably necessary to verify an order, protect payment security, prevent fraud, or resolve an inconsistency in submitted information.
Connected products can involve manufacturer services beyond the Nuvopet website.Pet cameras
Smart-product terms
Connected features can depend on third-party services
Some products sold by Nuvopet may use manufacturer apps, cloud services, subscriptions, wireless connections, firmware, mobile operating systems, or account services that are operated independently from Nuvopet.
01
Manufacturer terms may apply
Use of a product app, cloud account, GPS service, camera platform, Bluetooth service, firmware system, or other connected feature may be governed by the manufacturer's own terms and privacy policy.
02
Connectivity requirements vary
Some features may require Wi-Fi, Bluetooth, GPS coverage, a compatible phone, a supported operating system, internet access, location permissions, or another technical requirement described by the manufacturer.
03
Subscription features may be separate
If a manufacturer offers optional or required subscription services, those fees, renewals, cancellations, features, and service levels are governed by that provider unless Nuvopet expressly states otherwise.
04
Software can change over time
Manufacturers may update apps, firmware, compatibility, features, or service availability. Nuvopet does not control independent third-party software platforms or guarantee their uninterrupted operation.
Before relying on a connected feature for safety, tracking, access, feeding, monitoring, or training, review the product instructions, operating limits, battery or power requirements, connectivity needs, and manufacturer guidance.
Delivery, returns & support
The service terms around every order
Our operating standards are designed to keep purchasing clear: free shipping on every product, a standard 3–5 calendar day delivery timeframe, 24/7 support, and free returns and exchanges within 30 days.
Standard shipping charges are not added to Nuvopet product orders. Delivery may still depend on address accuracy, carrier operations, and events outside reasonable control.
The standard delivery target is 3–5 calendar days. A delivery estimate is not a guarantee when delays are caused by carriers, weather, address issues, security checks, or other circumstances outside reasonable control.
Eligible products may be returned or exchanged free within 30 days. Products should be returned with included components and in a condition reasonably consistent with inspection and ordinary handling.
Support is available for order questions, delivery, product concerns, setup guidance, returns, exchanges, and other issues connected to a Nuvopet purchase.
Product information & responsible use
Use each product for its intended purpose
Product descriptions, compatibility details, dimensions, features, images, and instructions are intended to help you evaluate a product. Because smart-pet devices can interact with animals, homes, mobile devices, and networks, responsible setup and supervision remain important.
A
Check fit and compatibility
Review size, weight range, dimensions, connectivity, power requirements, installation requirements, supported devices, and any manufacturer restrictions before relying on a product.
B
Follow manufacturer instructions
Use, charge, clean, install, maintain, and configure products according to the instructions, warnings, and safety information provided for the specific item.
C
Do not treat wellness data as veterinary diagnosis
Activity trackers, pet scales, vital sensors, climate devices, and similar products can provide useful everyday information but do not replace professional veterinary evaluation, diagnosis, or treatment.
D
Use training and boundary products responsibly
Remote trainers, bark deterrents, and wireless fences should be used with appropriate supervision, humane handling, gradual introduction, and the operating guidance supplied with the product.
Wellness products add context, but professional care remains separate.Pet scales
Products should be used within clear, safe, and lawful routines.Automatic feeders
Acceptable website use
Use Nuvopet lawfully and respectfully
You may browse, shop, and use website features for legitimate personal or authorized purposes. You may not interfere with the website, misuse its content, attempt unauthorized access, or use Nuvopet in a way that harms others or violates applicable law.
01
No unauthorized system access
Do not probe, scan, bypass, disrupt, attack, scrape in a harmful manner, introduce malicious code, or attempt to access systems, accounts, or data without authorization.
02
No fraudulent transactions
Do not use false identities, stolen payment information, manipulated order data, deceptive return activity, or other methods intended to obtain products, refunds, discounts, or benefits improperly.
03
No unlawful or harmful use
Do not use the website, products, or related services to violate law, infringe rights, facilitate abuse, or intentionally cause harm to people, animals, property, networks, or devices.
04
Respect intellectual property
Website text, graphics, branding, layout, and other content may be protected by intellectual-property law and may not be copied, republished, or commercially exploited without permission or a lawful exception.
Additional legal terms
The remaining terms that govern the relationship
These provisions address third-party content, warranties, liability, indemnification, governing law, changes, and how the Terms should be interpreted.
01Third-party websites and services+
The website or products may reference third-party websites, apps, payment services, manufacturer services, carriers, social platforms, or other external resources. Those services are operated independently and may be governed by their own terms, policies, availability, and practices.
Nuvopet is not responsible for the content, security, availability, or independent acts of third-party services except to the extent responsibility cannot legally be excluded.
02Product warranties and manufacturer coverage+
Some products may include manufacturer warranties, support rights, or service programs that are separate from Nuvopet's own return and exchange policy. Any manufacturer warranty is governed by the warranty terms supplied by that manufacturer.
Nothing in these Terms limits any warranty or consumer remedy that must be provided under applicable law.
03Website and service disclaimers+
To the fullest extent permitted by law, the website and related online features are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free, immune from security issues, or compatible with every device or browser.
Product information is provided to support purchasing decisions but should be read together with manufacturer instructions, labels, specifications, and safety information.
04Limitation of liability+
To the fullest extent permitted by applicable law, Nuvopet will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the website, inability to use the website, or events involving third-party services.
Where liability cannot be excluded, it will be limited only to the extent permitted by law. Nothing in these Terms excludes liability that cannot legally be excluded or restricts mandatory consumer remedies.
05Indemnification+
To the extent permitted by law, you agree to be responsible for losses, claims, liabilities, or expenses resulting from your unlawful misuse of the website, your violation of these Terms, your infringement of another person's rights, or fraudulent activity attributable to you.
06Governing law+
These Terms are governed by laws applicable to Nuvopet's operations in Missouri, United States, together with applicable federal law, except where another jurisdiction's mandatory consumer law must apply.
Nothing in this section removes any right to bring a claim in a forum or under a law that cannot validly be restricted by contract.
07Changes to these Terms+
We may update these Terms to reflect changes in products, services, website features, operating practices, technology, legal requirements, or other legitimate needs. The effective date at the top identifies the current version.
Your continued use of the website after revised Terms become effective constitutes acceptance to the extent permitted by law. Changes will not retroactively remove rights that have already accrued where applicable law prohibits that result.
08Severability, waiver, and entire agreement+
If a provision of these Terms is found unenforceable, the remaining provisions remain effective to the extent legally permitted. A failure to enforce a provision on one occasion does not automatically waive the right to enforce it later.
These Terms, together with policies and information expressly incorporated into them, form the agreement governing the matters they cover unless another written agreement expressly applies.
Terms questions
Need clarification about these Terms?
Nuvopet support is available 24/7 for questions about orders, products, delivery, returns, exchanges, promotions, and the application of these Terms to your purchase or website use.